In a year of tremendous turmoil where so many businesses are struggling to adapt to the new realities of the pandemic, the team at Docmosis is thankful that usage is holding up remarkably well.
With lockdowns coming into effect during the year, like many businesses, the Docmosis team transitioned to a work-from-home model. However, the team was able to maintain operations and continue serving customers, as usual, even spending more time reflecting on the work necessary to to expand product reach.
Whilst 2020 saw a significant downturn for sectors particularly affected by the pandemic, such as Tourism and Real Estate, this was offset by increased document generation in defensive sectors, including Energy, HealthCare, and Logistics. With a diverse mix of customers across many different industries and regions, rather than just sustaining operations, Docmosis was able to expand.
Docmosis Cloud Usage in 2020
The number of pages generated by all customers in 2020 using Docmosis Cloud saw an impressive jump to almost 64 million.
This result comes after the release of the latest cloud service DWS3 in late 2019. The new service and its advanced features led to new signups and existing customers transitioning from the legacy DWS1 and still-operational DWS2 services.
Docmosis technical director Paul Jowett notes:
“The introduction of regional based processing and other sought after features in DWS3 sets us apart from other docgen solutions on the market. The stats for the year indicate that we’re on the right track with the direction we’re taking with our Cloud product.”
This sentiment is reflected in feedback received from new signups. For example, the successful German start-up Lition Energy, whose CEO Dr Richard Lohwasser remarked:
“The DWS3 cloud service is quite advanced technologically with several data centres to choose from. Our Lition blockchain is built upon data privacy, so it would be kind of weird to send data to the States. It’s good that we could choose to keep the data processing here in Frankfurt.”
Third-party platform integrations
Up till now, Docmosis has primarily focused on products for software developers. However, the evolving IT landscape has put Docmosis firmly on the radar of a new market: users looking to integrate the service with popular third-party SaaS platforms, including Salesforce and low/no-code platforms like Bubble.
These users want document generation tools that can easily connect to their CRMs, ERPs, and no-code platforms. Effectively, they want a service capable of taking client data from their existing systems in order to generate custom documents and reports in PDF and DOCX formats.
The latter half of this year was spent on preliminary work to assist these users. This work on third-party integrations will continue into 2021 with the implementation of a Zapier integration, a generic webhook document delivery mechanism, and specific plug-ins for third-party platforms.
Beyond integrations, Docmosis has plenty more to work on into 2021, with a roadmap for an exciting year filled with product improvements and continued growth.