How Support Works
All software downloads, documentation and resources are freely available online.
Depending on your problem you may find the following links useful:
|Quick Reference Guide||A handy cheat sheet when creating templates.|
|Full Template Guide||A detailed explanation of all templates syntax.|
|Example Templates||Working examples with explanations of syntax.|
|Service Health Dashboard|
Free Trial Support
Like any technical product there's a lot to learn! Please use any of the online resources above to learn more about the product you are evaluating.
You are also welcome you to ask questions directly on our Standard Support channel below.
Licensed Software - Standard Support and Updates
When you purchase a licensed Software product (Docmosis-Java or Tornado), Standard Support is included for the first 12 Months.
Your License Key will work with any Updates released within 12 Months of your initial purchase. You can simply download the latest version of the software and your key will work with the updated version.
Cloud - Standard Support
Cloud customers with an active subscription can use our Standard Support channel below to us ask questions.
Standard Support Contact Methods
Customers who are under a Standard Support arrangement can contact us at any time for help with specific issues:
|STANDARD Support Form|
Please do not include personal data in any examples you send us. Instead consider sending a cut-down version of your: templates; data; output or screenshots, that highlights the problem you have.
A screenshot is helpful when explaining your problem - but we also usually need to examine the structure of your template and understand your data structure to provide accurate support.
Customers looking for faster response times may purchase Priority Support as an extension to their Standard Support.
If you HAVE ALREADY PURCHASED Priority Support, you can request support here:
|PRIORITY Support Form|
You can download a comparison of Standard Support and Priority Support here: DocmosisSupportPlans.pdf.
Our forums run external to this site.
We will contact you as your Anniversary Date approaches to see if you wish to continue with access to Support and product Updates. If you have any questions about renewing or restarting support, please contact us.