Support

How Our Support Works

All software downloads, documentation and resources are available freely online in our Resources section.

Customers who are under a support arrangement can contact us at any time via our email or contact forms for specific issues:

resources Online Resources
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If you are evaluating a free trial you are welcome to contact our support team since we know there's a lot to learn.

Software Support and Updates

When you purchase one of our Software products (Docmosis-Java or Tornado), support is included for the first 12 Months.

Your License Key will also work with any Updates to the product you purchased that are released within 12 Months of your initial purchase.

Cloud Service Support

Our cloud service customers can contact us any time to ask questions or seek advice.  Cloud-specific online resources can be found here.

Free Trial Support

During free trial periods we welcome you to ask us questions directly.  Like any techincal product there's a lot to learn and we are happy to get you started as quickly as possible to decide whether Docmosis is exactly what you need. 

During free trials, you can also use any of our online resources to learn more about the product you are evaluating.

Renewing Support

We will contact you as your support period nears its end to see if you wish to continue with support and product updates.  If you have any questions about renewing or restarting support, please let us know.

Free Online Resources

Our documentation, code samples and software downloads are available for free in our Resources section.