How Support Works
All software downloads, documentation and other resources are available online at resource.docmosis.com .
Free Trial Support
Like any technical product there's a lot to learn! Please start with our resources website to learn more about the product you are evaluating.
You are also welcome to ask questions directly using our Standard Support offering described below.
Licensed Software - Standard Support and Updates
When you purchase a licensed Software product (Docmosis-Java or Tornado), access to Standard Support is included for the first 12 Months.
Your License Key will also work with any Software Updates released within 12 Months of your initial purchase. You can simply download the latest version of the software and your license key will work with the updated version.
Cloud - Standard Support
Cloud customers, with an active subscription, can use our Standard Support channel described below.
Standard Support Contact Methods
Customers on a Free Trial, or who are under a Standard Support arrangement, can contact us at any time for help with specific issues:
|STANDARD Support Form|
Please do not include personal data in any examples you send us. Instead consider sending a cut-down version of your: templates; data; output or screenshots, that highlights the problem you have.
A screenshot is helpful when explaining your problem - but we also usually need to examine the structure of your template and understand your data structure to provide accurate support.
Customers looking for faster response times may purchase Priority Support as an extension to their Standard Support.
You can download a comparison of Standard Support and Priority Support here: DocmosisSupportPlans.pdf.
If you HAVE ALREADY PURCHASED Priority Support, you can request support here:
|PRIORITY Support Form|
Renewing access to Support and Updates
We will contact you as your Anniversary Date approaches to see if you wish to continue with access to Support and product Updates. If you have any questions about renewing or restarting support, please contact us.