Legal / Privacy

License Agreement

By downloading or accessing any Docmosis products or services your are agreeing to our current License Agreement.

Privacy Policy

In May 2018, in preparation for the EU GDPR, we completed an audit of how we collect and process personal data.

As a result we updated our Privacy Policy and provide the points below as a plain language summary of how we process your data.

  • We will always ask for your consent when collecting your personal data.
  • We will use your personal data, such as name and email address, to contact you about the products or services you are enquiring about.
  • You have the right to not provide the data but that may limit the services we can provide to you.
  • If you request a license key from our automated system, all automated emails from Docmosis include a link to unsubscribe from future emails.
  • You have the right to request access to and rectification or erasure of your personal data.

By using the Docmosis website, products and / or services you are agreeing to our Privacy Policy.

Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. with any questions regarding privacy.

Refund Policy

We have built our business on satisfied customers spreading the word – we want you to be entirely happy with the software.

You can request a refund for up to 30 days after date of payment.  We will provide a refund and you will delete all license keys and software issued to you related to the purchase and free trials.  We hope you would provide feedback as to how Docmosis failed to meet your requirements, however such feedback is not required.

After 30 days refunds are not available.  To request a refund within 30 days of payment, please contact our Sales Team.

Shipping and Delivery Policy

Docmosis products are delivered globally via electronic distribution (download and email), no extra shipping cost is applicable to our pricing.
Licence Keys are dispatched within 24 hours.  Delivery times are estimated at between 1 minute and 24 hours.

When purchasing from Docmosis Pty Ltd, your financial details are passed through a secure server using the latest industry standard SSL (secure sockets layer) encryption technology.  PCI-compliance is provided by our authorised integrated payment providers.  If you have any questions regarding our purchasing security policy, please contact our Sales Team.

Cookie Policy

Docmosis and our third party partners, such as our advertising and analytics partners, use various technologies such as cookies, web beacons and other technologies to: understand the usage of our website; help us improve our website and services; provide the feature you have requested, such as remembering you have logged in; remember choices you make such as language or search parameters; determine whether an email has been opened and acted upon; and to present you with advertising relevant to your interests.

For example, we use Google Analytics cookies to help us understand how visitors arrive at and browse our website to identify areas for improvement such as navigation, user experience, and marketing campaigns.

Some cookies are used to collect aggregate de-personalised information, while others can be used to collect information about individual users.  By selecting OK on our cookie banner you consent to Docmosis using cookies that may collect information about individual users in accordance with the terms of our privacy policy. To opt-out of all cookies, you can change the options in your browser, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit.

If you do not accept cookies, however, you may not be able to use all aspects of our website or services. You will not be able to opt-out of any cookies or other technologies that are “strictly necessary” for the use of our services.