Pricing

We endeavor to release a new Version about 2 to 3 times a year. Each new Version will contain a combination of bug-fixes and new features.

An Update is when you move from an older Version to a new Version.

Access to Support and Updates is included for 12 Months in your initial purchase price.

Your license includes Standard Support for the first 12 Months.

Docmosis is a highly technical product. We understand that support is a very important part of our offering. You may require support when first setting up your environment or when creating templates.

Our dedicated Resources Website contains extensive documentation, videos, code samples, example templates and answers to common questions in our FAQ.

Support also includes email access to our support team with a 24 hour response time and specific technical answers. Feel free to contact Support during your Trial period.

From time-to-time we release new Versions that contain improvements, feature enhancements and bug fixes to our products. We endeavour to do this at least twice a year.

Your initial license includes access to software Updates for the first 12 Months from date of purchase (your Anniversary Date).

You can download the updated software once it is released on our Resources Website .

Your License Key has your Anniversary Date encoded and it will automatically work with any software releases in the 12 Months following your initial purchase.

Your Anniversary Date is the date we receive payment for your initial license purchase.

Your Support/Update period starts on the Anniversary Date and continues for 12 months.

Each year you can extend your access to Support/Updates for a further 12 months. Renewal is optional.

Example:

You receive an Invoice for a new license dated 10-Feb-2014.
We receive payment on the 4-Mar-2014.
Your Support/Update period starts on 4-Mar-2014 and continues to 4-Mar-2015.

Your renewal price is fixed for the first two renewals.

The renewal price is based on a percentage of the price of your license at the time of your initial purchase.

After the first two renewals (three years of Support/Updates) we may revise your renewal pricing if it varies from our listed pricing.

If you have a custom license or an older product that is no longer listed please Contact Us to confirm pricing.

Please contact Sales for an exact quote for Renewal.

Yes.

Your Support/Update period is determined by your initial license purchase.  This sets your Anniversary Date.

If you want to renew before or after this date it does not affect your Anniversary Date.

Example 1:

You purchase a license on 14-Jun-2014.
Your have access to Support/Updates to 14-Jun-2015.
In Feb-2015 (4 months BEFORE expiry) you decided to renew.
Your access to Support/Updates will be extended to 14-Jun-2016.

Example 2:

You purchase a license on 14-Jun-2014.
Your have access to Support/Updates to 14-Jun-2015.
In Oct-2015 (4 months AFTER expiry) you decided to renew.
Your access to Support/Updates will be extended to 14-Jun-2016.

If it has been more than 12 months since your Support/Updates expired – please contact Sales for a quote on Renewal.

Each product has different Editions.

The Edition determines the number of converters and the number of templates that your application can use.

An Upgrade is when you move from one Edition to a higher Edition.

Example:

You purchase a “100” Edition which allows you to use 1 converter.

Your usage grows and you decide your would like to run 4 converters. This would require a “400” Edition.

This means you would need to Upgrade from the “100” to the “400”.

Provided you are in an active period of Support/Updates you can Upgrade to a higher Edition by just paying the price difference between the two Editions.

Support/Updates is included for the first 12 months with your initial purchase. So at any time during the first year you can Upgrade in this way.

The price difference will be determined by using the listed price of the Edition you are moving to minus the price that you paid.

Example:

You purchased a “100” license for $2,495, 10 months ago.
You are still in an active period of Support/Updates.
You want to Upgrade to a “400” license that has a list price of $4,895.
The cost to Upgrade is $2,400 ( = $4,895 – $2,495 ).

Upgrading doesn’t alter your Anniversary Date or the period of Support/Updates. See Anniversary Date below.

Renewal of Support/Updates is optional. One of the benefits of continuing with Support/Updates is that this Upgrade pricing option remains available to you.

If you do not have an active period of Support/Updates please contact Sales for custom Upgrade pricing.

Please contact our Sales Team for advice.

The total number of pages in all documents successfully generated in one calendar month.

Example:

You have a 4-page template. When data is injected, the finished document expands to 8 pages. These 8 pages count towards your monthly usage.

If the template is used to generate 5,000 documents in one month, with each document being 8 pages long, then pages/mth is:

5,000 documents x 8 pages per document = 40,000 pages/mth.

There is no hard limit and no charge for over quota usage.

If you exceed the pages/mth quota, your account will continue to function and documents can still be generated.

If over quota usage continues for two consecutive months, you will receive an email notification to upgrade to a higher plan.

Continued quota overruns without upgrading may result in a hard limit being applied.

No.  Any unused pages from your pages/mth quota do not carry over to the next month.

The pages/mth quota is the capacity you have reserved to generate documents.

Firstly, you need to have created a trial Cloud Account.

1.  Login to the cloud console using your trial email address.
2. Go to the Account page and click on the Subscribe button.
3. Choose a plan from the dropdown list, and provide your billing / credit card / contact details.

When you subscribe, the first monthly payment will be taken and your trial account will transition to a paid plan.

Once you have subscribed, you can access the Billing Portal from the Account page of the Cloud Console.

The Billing Portal allows you to: upgrade your plan, change billing details, view payment history and download invoices.

You can upgrade your plan at any time.

1. Login to the Cloud console.
2. Go to the Account page and click on the Billing Portal button.
3. After logging into the Billing Portal, select your current plan and click on Change Plan.

Select the appropriate plan that covers your predicted usage.

After an upgrade, your pages/mth quota changes immediately. The higher plan rate is charged on your next billing date.

To downgrade your plan, please get in touch.

Annual Subscribers

In the event of consecutive overruns, our Admin team will contact you to discuss an upgrade to a higher plan. You will be invoiced for a new 12-month subscription on a higher plan with a credit applied for any unused portion of the previous subscription.

A downgrade in plan can be requested when renewing for the next subscription term.

You can change your billing details at any time.

1. Login to the Cloud console.
2. Go to the Account page and click on the Billing Portal button.

From the Billing Portal, you can change your company name, billing, card and contact details.

Annual Subscribers

You will need to contact our Admin team for any changes in company name, billing, card and contact details.

You can cancel your subscription from the Billing Portal at any time during the month.

After cancellation, you will be able to login to the Cloud Console to access and download any templates, for a further 7 days.

Annual Subscribers

Contact our Admin team to cancel your subscription. There are no pro-rated refunds for cancellation.

You can view the current status of the Cloud service here: Status. You should subscribe for notifications of change in service level from that page.

You can view historical monthly uptime statistics here: Monitoring.

We aim for a Monthly Uptime Percentage (MUP) of greater than 99.9% on the “render” service.

You can download our Service Level Agreement here: SLA.

If you think you are entitled to a service credit please contact us.

Max Templates is the total number of unique templates that can be used by Docmosis when producing documents.

Docmosis can be configured to load all available templates at startup. The maximum number of templates that can be loaded and used for producing documents is determined by the license.

We find customers with more templates generally need more Support – so our prices are higher as template numbers increase.

If you require a custom Max Template limit – please contact our Sales Team.

The first digit tells you the number of converters you can use in Production. Converters are separate machine processes and allow Docmosis to produce documents in parallel and provide for redundancy and load distribution.

A “100” allows you to use one (1) converter. With a “400” you can use up to four (4) converters. An “ENT” license can use unlimited converters.

Example:

A custom “800” license allows you to run up to eight (8) converters.
The means that in Production you could use Docmosis on two (2) servers each running four (4) converters.

For multi-user systems producing many or large documents we recommend at least the “400”.

You can subscribe with a credit card to all non-Enterprise plans.

Visa, Mastercard and AMEX are accepted.

1. Create a free trial account.
2. Login and go to the Account page.
3. Choose a plan and Subscribe using a credit card.

When you subscribe, the first monthly payment will be taken and your trial account will transition to a paid plan.

Recurring monthly payments are taken from your card at the start of each month with an invoice receipt emailed to the billing email address.

Billing is in advance, with payment for the month ahead.

Annual Invoicing

If you don’t wish to pay by credit card, we can invoice for an annual subscription, with payment by wire / bank transfer.

Annual invoicing is only available on plans above USD$299/month.

Please Contact Sales if you would like to discuss this option.

Either Credit Card OR Bank Transfer can be used to purchase a new license.

Use our purchasing form to capture all the details required to send you either a quote or an invoice. If you wish to pay by credit card, then a secure link will be sent to allow you to complete the purchase online.

Payment is required before delivery of the license key. The license key will be emailed to your nominated technical contact within one business day of receiving cleared funds.

We offer generous free trials, trial extensions and access to our Support team to enable you to thoroughly test Docmosis prior to purchase.

As such, refunds are generally not available after purchase.

If after purchase, you find Docmosis does not perform as required, please Contact Sales to discuss options.